I tried to tease the team with the post-work comment: "Cliff, I always appreciate and value the professional, honest and efficient way you and the team keep our cars safe and mechanically tip-top; however, I noticed that the Durango's back wheels are going frontwards now. What happened?" Well, Cliff and Jim took my seriously for just under 9.9 seconds. The point is, of course, that joking or not, they listen always. They really do want to get it right each and every time. They also have a fine sense of humor every time.