I've been a customer for three years and I have had nothing but positive experiences. I had to have an expensive part replaced and instead of taking my money, Reborn informed me that the Volkswagen dealership would do it for free due to a recall that I didn't know about (saving me $500!). They offer a free shuttle service, have a nice waiting area and darn good coffee. They always explain the work that they recommend before proceeding and I know that I won't be taken for a ride. Plus, they clean your car when they're done!